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Many movies have been made about the tragic story of the Titanic. Arrogance and ignorance was definitely present during its maiden voyage, which was Titanic’s last voyage.

Many warnings were given, but unfortunately, the warnings were not taken seriously. On April 14th, 1912 Titanic received six warnings that icebergs were present in their perimeter. On the night of April 14th, Titanic struck an iceberg and ultimately sank to the bottom of the Atlantic Ocean.

For other entities, what happened to the Titanic does NOT have to happen to them. Many have learned from the mistakes that Titanic had made.

There are several examples that follow and form a parallel to what happened to Titanic and how an entity can learn from Titanic’s mistakes.

1. The Titanic only had 16 lifeboats, which was not nearly enough to save everyone on the ship.

Only about 60% of the entire lifeboats’ capacity was utilized! Does your company have a disaster plan in place? Are your computers, especially your servers, being backed up on a regular basis? Many servers are now being backed up on a daily basis and sometimes on an hourly basis.

When I was working at a Helpdesk, one of our afternoon gals was named the “Backup Queen” because she took EVERY major server backup VERY seriously. The company was very lucky to have the “Backup Queen” because there were several instances where our most critical server had crashed and lost information. Fortunately, information restoration was quick and painless due to the machine being backed up on a regular basis.

We were very lucky to have someone who took the initiative to handle the server backups. Is your company that lucky? Yes, doing backups can be VERY unexciting. However, losing valuable data can be very exciting, but in a negative way.

2. The crewmen in the lookout tower, or the “crow’s nest,” were not issued binoculars to better search for icebergs.

Employees were not given the proper tools to use to do their job. Is your company using the right software for the job? Are you saving money on upgrading your operating system and software, but are losing customers? If you are losing customers, you’re NOT really saving any money at all.

The right equipment can range from the very basic, such as issuing headphones that are compatible with the phone system to customer service representatives, to ensuring that a backup generator can adequately run due to a power outage.
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Every year millions of people answer “Yes” to that question and every year that answer costs many of them money, time, confidence, and heartbreak. The Small Business Administration estimates there are 580,900 new small businesses opening each year and that number does not include the small one-person entrepreneurships that pop up every day. However even if you are your business’s sole employee then there is still something to be learned from the SBA’s numbers.

According to the SBA, two-thirds of new businesses survive at least two years and 44 percent survive at least four years. Two of the key factors in the businesses survival and ability to thrive: the owner’s education level and the owner’s reason for starting the firm in the first place.

How can you make sure that you are among the winners rather than the losers in this high stakes game? The answer is inside of you. You must ask yourself four key questions to determine whether your own small business will survive and thrive.

1. Are You Ready

Have you mentally prepared yourself for the switch from employee (or student or whatever label fits you currently) to boss. You are going to be the one making decisions now about everything from office products to product line. This total control is one of the driving forces behind many people who take the plunge into starting their ownbusiness but it is also one of the elements that drives new entreprenurs crazy. When you start out there is an endless list of decisions that need to be made and new questions crop up every day.

Even more important you will need to remember that in a small business you will wear many hats. Even if you manage to start out with one or more employees you will each fulfill more than one role in your new business. And if you are running a one-man or one-woman show then you serve in every capacity from file clerk to maintenance crew to salesman to CEO. Can you handle switching from task to task and role to role like that? Are you willing to make those switches?

Similarly, have you prepared your family and friends for this switch in attitude. Your life is going to change — probably pretty drastically — and that change can have a positive or negative impact on your family life and social interactions. It will make things much easier if your friends and family are supportive going into the process.
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Call center monitoring software provides quality monitoring that improves the life cycle performance of campaigns. Phone calls received by a call center are monitored to make sure that customers are given the appropriate and correct information for solving their problems. Monitoring tools can track calls from the time they are received by the call center agent to completion.

Call monitoring can be live or recorded. Most call center systems provide for both ways to monitor live calls. The “barge in” facility means that a supervisor is able to join the call in a conference, while “listen in” means that a supervisor can only listen to the call, and cannot talk with the customer or the representative. In addition to these monitoring options, some systems allow a supervisor to take over and close the call.

Some clients require full monitoring and recording of calls. This typically happens in highly regulated industries like telephone service sales where third party verification (TPV) systems are in place to guard against fraud. Another area requiring complete call monitoring is market research where response is evaluated based on both content and inflection.

In addition to call monitoring systems, the centers themselves use monitoring technology to ensure performance and security. Many call centers handle sensitive client data like credit card numbers and client identity information. In order to safeguard this information as required by law, call centers use access controls for both people and data.

Managers and supervisors help create quality-monitoring programs and typically integrate new monitoring systems with hiring and training. There are many benefits to monitoring beyond security concerns. Monitoring systems can be used to help in training and with the delivery of quality services. In many cases such systems also provide the basis on which call centers can document and bill their work to customers.
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Let’s be completely honest. Everyone has their own dreams and expectations about retirement. Upon retirement, some folks plan to travel around the world while others simply plan to take excursions to their local beach. Whatever the retirement plan that you may have, being able to implement your goals takes a certain degree of financial security. The problem however is that financial security does not just happen but requires careful planning, commitment and yes, money.

To be a successful retiree, you must successfully transition yourself into retirement in order to meet your retirement objectives. In addition, you have to plan the amount of money you need and what you want to accomplish with your savings. After all, you’ll likely spend 35+ years in retirement so you must start planning now. In this article, we will discuss 10 ways that you can successfully transition yourself into retirement. They are as follows:

1. Debt Reduction – Make sure that you do not carry your debts into retirement. Therefore, commit yourself to paying off as much of your debts as you possibly can. Eliminate car payments, credit card debts, personal loans, etc. Do what you have to do now to squash debt and make sure that you don’t obtain any new debts either.

2. Have a Nest Egg of Emergency Funds – Have enough liquid funds in hand to cover at least a few months of expenses, without eating into your investments. Be prepared for the unexpected expenses while you transition into retirement. After all, emergencies will certainly come up but if you have a certain amount of savings, you won’t have to worry about them.

3. Adequate Insurance Coverage – Make sure that you have adequate insurance to cover your life, health, homeowners’, and auto insurance policies. Reassess your insurance needs on a yearly basis to ensure that they suit your retirement needs. Be open to making changes as needed and check out your employer’s retirement coverage. Many of folks have been unpleasantly surprised to learn that their employers will no longer cover their medical expenses after they retire. So, if you find out now, you can take the necessary steps to protect yourself and your family.

4. Retirement Income Plan – To ensure that you don’t outlive your assets, develop a retirement income plan that includes your income and expenses. Keep track of your current expenses and cut back as needed.
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